BTIQMS Support Page

Welcome to the Support Page for BTIQMS

This app is designed for authorized users only. You need a valid username and password to log in and use the features of this application. Below, you'll find important information about accessing and using the app, as well as steps to troubleshoot common issues.

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Table of Contents

1. Getting Started
2. How to Login
3. Troubleshooting
4. FAQ
5. Contact Support

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Getting Started

1. Downloading the App

This app is not available on the App Store, and can only be downloaded by authorized users through a download link.

To download the app:

• On your iPad, open the browser and go to the url www.btiqms.com
• Login to the application using the username and password provided to you by your organization.
• After you login, Your username will be displayed on the top right corner of the application page.
• Click on your username and you will see a dropdown menu with an option “Download iOS App”.
• Install the app by following the prompts on your device.

Note: The app cannot be accessed publicly and requires authorization for download and use.

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How to Login

2. Accessing the App

After installation, follow these steps to log in:

1. Launch the app on your device.
2. You will be prompted to enter your username and password.
3. After entering your credentials, tap on Log In.

Note: Ensure that you are using the latest version of the app for the best experience. If you do not have a username and password, please contact your reporting manager to request access.

Login Error?

• Make sure your username and password are entered correctly.
• Check your internet connection.
• If you forgot your password, contact your reporting manager to reset it.

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Troubleshooting

3. Common Issues and Solutions

a. Cannot log in:

• Verify that your internet connection is stable.
• Double-check your username and password for typos.
• Ensure that you are using the correct app version.

b. App crashes or freezes:

• Close the app completely and restart it.
• Ensure your iOS version is up-to-date.
• Reinstall the app if the issue persists.

c. Forgot password:

• If you have forgotten your password, contact your reporting manager for assistance.

d. Cannot download the app:

• Make sure you are following the correct link provided on the website after your login..
• Ensure that you have enough storage space on your device.

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FAQ

4. Frequently Asked Questions

Q: Who can use this app?
A: Only authorized users who have been provided with login credentials by their organization can login to the app.

Q: What should I do if my login credentials don’t work?
A: Verify that you're entering the correct username and password. If the issue persists, contact your reporting manager to reset your password or for further assistance.

Q: What iOS version is required?
A: The app supports iOS 12 and above. Make sure your device is up-to-date to avoid compatibility issues.

Q: What permissions does the app require?
A: The app requires internet access for login and certain features. It will also ask for camera access.

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Contact Support

5. Need Further Help?

If you encounter issues that aren’t covered on this page, or need more assistance, you can reach our support team:

• Email: [email protected]

Our support team is here to help with any technical issues, login problems, or general inquiries about the app.

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Thank you for using BTIQMS iOS App.

Tathva Technologies Private Limited.